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  Home : About Carrier : Customer Satisfaction Profile : Mary Ong, Bedok  
Customer Satisfaction Profile

Mary Ong, Bedok
“I can be very fussy, but with Carrier I have had no reason to be”

Nestled in a quiet corner of Bedok is the neatly kept terrace home of Madame Mary Ong. The whole house, with its 3+1 rooms and living room, has been cooled by Carrier since 1991.

A retiree, Madame Ong spends hours tending to her garden and plants, ensuring the health and condition of each plant and shrub. That is how she keeps her household in tip-top condition, and she expects no less of the air conditioning.

Therefore, she has relied on a Carrier service contract since she installed the units. Every second month, technicians pay her a visit and tend to her condensing units and fan coils just as carefully as she tends to her plants.

Lest her 'retiree' status fools anyone, this ex-businesswoman had previously run a successful trading company and knows exactly what she wants. "The air-con in my office was another brand. It was not as reliable as these," says Madame Ong.

"I can be very fussy," she continues, "I'm not afraid to tell people exactly what I expect." However, Madame Ong feels at home with Carrier. "I like people who are reliable and nice.”

“I tell Carrier I want to see my regular team," she says, so the technicians assigned to her are well-known faces.

Madame Ong appreciates the care they take when they service the air-cons, "Even after taking everything apart to clean and check, they leave the place as neat and clean as they found it."

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