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Customer Satisfaction Profile

Action Theatre
“Understanding a theatre’s specific needs gave a better system”

Ekachai Uekrongtham is the founder and artistic director of Action Theatre and was named one of Asia's 20 leaders for the Millennium in Society and Culture by Asiaweek.

Ekachai spearheaded the restoration of a two-storey bungalow at 42 Waterloo Street under the NAC Arts Housing Scheme. It now houses an intimate 100-seat studio theatre and two outdoor performance stages, together with an office upstairs and a restaurant on ground level.

"Since we are a theatre, we need an air-conditioning system that is very quiet," Ekachai stresses. "We also need the system to operate for long periods of time without any problems."

To his surprise, Carrier conducted a reconnaissance mission before the actual installation.

"They really tried to understand our needs", says Ekachai. "They gave us invaluable advice on how the systems should be installed and eventually helped us re-locating everything.”

This positive impression of Carrier is reinforced whenever the Carrier man comes by to service the system. "Carrier always has time to advise and help", he said.

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