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  Home : About Carrier : Customer Satisfaction Profile : Madame Yeo, Warner Court  
Customer Satisfaction Profile

Madame Yeo, Warner Court
“Over ten years of service with no problems”

Madame Yeo Ho Lian may be over 70 years of age, but it’s difficult to believe when meeting the bubbly and energetic woman. She makes full use of her time by engaging in social work with the Community Chest at Penang Lane, spending most of her time outdoors, and is usually home only at nights.

Home for Madame Yeo is an apartment in Warner Court, a condominium at Holland Village, where she lives with her son and daughter-in-law. The apartment is cooled by Carrier air-conditioners that have been keeping the family of three cooled for more than 10 years.

Madame Yeo says she does not use the air-con as often as her son and daughter-in-law, as she believes that too much of it is "…bad for old muscles". She says they have no such worry, as they enjoy their air-conditioning at "full blast", especially when they have visitors.

However, once a week Madame Yeo switches on the air-con to cool the room while she is out. When she returns, she switches it off and relaxes in the coolness of her bedroom.

Madame Yeo says she has had no problem with the air-conditioning during all these years, and the units are still running smoothly.

"The maintenance service is very good," she said. "My Carrier men come once every two months and make sure the air-con is working fine."

"These units are like people, you know!" she says with a twinkle in her eye. "If you look after them, they will continue to give you many long years of service."

That is a lesson many of us can learn from her.

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