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Customer Satisfaction
Profile - Changi Terminal 1
It
is not easy to reach the top. And once you do so, you have to work even
harder to keep the title. Ask any of the staff working at the world's
leading airport and they will agree.
Take Mr Subeeri Bin Ali Adi, for example. The engineer has been working for 15 years in the airport that has been winning prestigious regional and worldwide "Best Airport" awards since 1987. To live up to expectation, he said extra effort has to be put into every area, from traveler handling and comfort, to 'backroom' maintenance - without compromise.
Mr Subeeri's job is 'invisible' to most, but will quickly be felt by everyone if something goes wrong in hot and humid Singapore: he is in charge of the air-conditioning and mechanical ventilation system of Terminal 1.
Carrier has cooled the airport since it first opened its runways to the world's airlines in 1980. And the same Carrier Chillers have been cooling the complex all this time.
When an extension was added to T1 three years ago, Carrier has supplied six 750 ton chiller again. In all, the whole of T1 is kept cool by FOUR 1,500 ton and SIX 750 ton chillers. Carrier was also appointed by IEPL to do regular programme of service and maintenance.
In addition to the reliability of their equipment, Mr Subeeri also complimented Carrier's technical backup and support. Even before a service contract was awarded, Carrier would still offer maintenance advice and help troubleshoot problems. He commented with a smile, that "Carrier's attitude was to solve problems first, talk money later."
Mr Subeeri appreciates having a reliable 'partner' on call. Even with a staff of 26 helping him, the job of keeping the whole of T1 buzzing smoothly and cool is time-consuming. Every day he and his team conduct at least four physical checks and, given the spread of the complex, each round takes up to 2 hours!
