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Customer Satisfaction
Profile - Shaw Centre
Surrounded
and hemmed in by taller and newer buildings around it, Shaw Centre still
holds its own. With its mix of restaurant, retail and office tenants,
it has a constant stream of people walking through its automatic doors
throughout the day.
Despite this constant opening of the doors, Vincent Lau and his team of technicians ensure the air-conditioning keeps the building cool. With a total of 6 chillers, the air-conditioning plant can pump out about 2,200 tons of cooling power for the 26 floors of offices and 5 floors of shopping.
The air-conditioning system is controlled and monitored by computer such that Mr Lau and his technicians can immediately spot when something is not functioning as it should.
The equipment includes 4 Carrier chillers, and 2 of another make. Between the two brands, Mr Lau remarks that the Carrier design makes servicing and repairs much quicker and easier. And to maintain it all at peak performance, he relies on the Carrier service team and the monthly preventive maintenance service visits.
He finds the Carrier Man more experienced and has better overall knowledge and training. "I only need to call my contact and he will show up to assess the situation then assign and deploy his team where necessary. With the other company, I have to figure out what the problem is first, so they can send someone who can fix that particular problem."
"Carrier responds quickly when summoned, however, I am glad to say that we have not had to call them in an emergency. Their regular checks have so far kept us going."
