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Customer Satisfaction
Profile - IMCO Maritime Surveyors
Roy
Cole is a man with more salt in his veins than most. Having sailed the
seven seas for most of his younger days - "Only seven?! Seems there
were more!" he quips - the captain now runs a thriving group of companies
serving the shipping and marine industry.
Coming ashore in Singapore in 1955, Capt. Cole worked with the Singapore Harbour Board (now Port of Singapore Authority) and, subsequently, as a ship builder. When the ship building industry waned, he moved from building, to tug and barge hire and operations. Subsequently, as an independent marine consultant, he realised that there were a number of marine services that were not reliable or just not available. That's when he decided to take the plunge and set up his own business. Today, he commands a 'fleet' of companies providing a wide range of services, covering the region and beyond - in Singapore, Malaysia, Indonesia, Myanmar, Hong Kong, even the UK.
Clearly, he is not a man to take slackers lightly, and whose experienced eye can instantly spot if anything is not 'ship-shape'. "Every person in a business must pull his (or her!) weight - as aboard a ship - and ensure that everything works," he says. "You don't want to be caught in the open seas with a dead engine!"
Nor does he want to get caught with air-cons breaking down in his office.
"Can you imagine how hot and stuffy it would get in here? I must ensure the environment is comfortable for my staff… I can't have anyone jumping ship can I," he said with a wink.
When asked why he chose Carrier multi splits for his offices, an apartment, and 4-bedroom house, he says, "The Carrier Man Can, can't he?! They're the best! I never really considered anything else. The office building's central air-con broke down one day, and I decided to install my own aircons, and that was it!"
The former sea captain also sings praises about the Carrier Men who maintain his air-conditioning on a regular basis. "They are very professional. They come once every two months and do a thorough job. They know their stuff… no fooling around, no short cuts. I've not had a problem with my air-conditioning from the start."
"Nowadays, it is so rare to find staff who are dedicated and customer focused… even in Singapore! Just the other day I had to kick up a fuss with a big high-tech company, just to have something fixed right."
He said of his Carrier Men, "I would have been proud to have them serve on one of my ships."
